FAQ
Q: What is The RollerSurfer made of?
A: The Roller Surfer boards are made of ABS, or 7 ply 100% Canadian Maple. What is ABS you ask? Well, let me tell you! ABS is a strong, flexible and high impact plastic. It's the perfect material to allow the Roller Surfer to be sturdy and long-lasting.
The RollerSurfer PRO models are made of the finest materials, The traditional construction of 7 ply Canadian Maple wood deck, gives the board its strength and flexibility.
Allows special maneuvers and high performance riding in addition to quicker reactions.
The Pro model is lighter than the Classic RollerSurfer ABS model, a feature which enables sharper turns and performing special jumps and flips.
The wheels are ABEC-7 bearing casters that offer an optimal balance of strength, stability and functionality. Wait a minute..., what does the ABEC grading stand for you ask? The higher the ABEC number, the more time the balls in the bearing have spent in the machine, and the more they are supposed to be truly spherical. Basically, they last longer...
All housing and metal accessories are made of A365 aluminum -that's the lightest aluminum ,designed to add as little weight as possible and maintain high standards.
Q: How Do I ride a RollerSurfer?
A: Place board on a smooth surface. Place your leading foot in the center of the front platform and position the board so that it is level with the ground. Give it a little push forward and hop on the board, placing your back foot in the center of the back platform. Immediately after pushing off, start twisting your waist. The motion will allow your feet to apply pressure to the board in opposite directions. Once you have the board moving, try using only your back foot, or your front foot, to create an 8 figure-like motion. Now you are RollerSurfing!!!
Ask some help from your friends to get you started.
Always look towards the direction you're heading to .this will help you to maintain your balance.
Always wear a helmet and other safety gear such as knee-pads, elbow pads and wrist guards.
Q: Do I need to take care of it?
A: Roller Surfer parts should be checked and maintained regularly to ensure its best performance. Swap between the wheels. Your back wheel has a higher tendency to wear. Swapping them allows them to wear at a more even pace and create a smooth and long lasting life for them. Do not wait until your wheels are extremely worn.
Store in dry and shaded places to avoid corrosion and fading of the print.
Q: How much does it cost?
A: Please contact your local distributor or authorized dealer.
Q: How can I buy a RollerSurfer?
A: Please contact your local distributor or authorized dealer.
Q: What kind of protection should I use when riding the Roller Surfer?
A: We recommend wearing correct protective equipment - helmet, knee and elbow pads, wrist guards, flat soled shoes, long sleeve tops and trousers which will prevent grazing. See Accessories.
Q: What is the difference between The Classic model and the Kids model?
A: Similar in shape to the Classic model, The Kids model is designed for smaller body weight.
Q: What is the difference between every RollerSurfer models?
A: Each RollerSurfer model is uniquely designed for different riding experience and levels of riding.
The whole concept of two wheel skating is to bring all board lovers into an urban conditions
It combines surfing skateboarding and snowboarding.
The last two are realized in PRO MODEL, which is made from a maple wooden deck and is great for ramps and half pipes, and the Switch model which allows you to improve your snowboarding style, working on the use of both of your body sides as directional.
Q: Is it hard to ride?
A: The RollerSurfer board only takes a few minutes to learn and progress is made to be very fast. After a few hours, most riders become proficient. If you have any trouble, check out our videos.
Q: Can I replace the wheels on The RollerSurfer board? What size do I need?
A: Yes, you can replace your own wheels. The RollerSurfer wheel size is 76mm. All bearings are ABEC 7. We suggest buying original RollerSurfer wheel set. these wheels have been especially designed for The RollerSurfer a better gliding feel and shock absorbance.
For replacement tips go to "support" section.
Q: Can I replace parts other than wheels?
A: Yes you can. Use only genuine RollerSurfer replacement parts. Consult our support page to see which parts can be replaced, and how to do it.
Q: How do I buy replacement parts other than wheels?
A: For pricing and ordering of other replacement parts, Please contact your local distributor or authorized dealer or send e-mail us to: rollersurfer@yahoo.com
Q: How do I wash my Roller Surfer?
A: Carefully wipe your product off with a damp (NOT wet) rag. Do not use commercial solvents or cleaners as they may damage the finish.
Q: Parts missing from new product
A: Any missing parts at the time of purchased are covered under warranty. Please keep your original sales receipt in a safe place. We will need a copy of it to process any warranty request.
Q: How do I apply my warranty?
A: You Do not need to return your RollerSurfer product to the store.
We can help you in 3 ways:
1. Locate your customer support center through local distributor.
2. Contact us at: rollersurfer@yahoo.com
Q: what is not protected by warranty?
A: 1.Product without proof of purchase (receipt)
2. Any kind of damage due to extensive exposure to the sun(fading of colors)
3. Any impact damage
4. Usage of inappropriate replacement parts
5. Wear of wheels and bearings
6. Any damage caused by inappropriate usage not according to instructions.
Q: Purchasing Replacement Parts
A: When replacing parts on your RollerSurfer product, use only genuine RollerSurfer replacement parts. Aftermarket products may not be compatible and their use will void your warranty.
Q: RollerSurfer is a Privately Held Company
A: Founded in 2006, Rollersurfer Enterprises Ltd. is a privately held company based in Tel-Aviv, Israel, and holds the worldwide rights to the RollerSurfer® brand.